• Why does it say that my email address is not recognized or that I don’t have an account? I just signed up!

  • Why has my Activation email not arrived yet?

  • I’ve asked for an Activation email several times but I could never receive it. How do I activate my account?

  • How long does shipping take?

  • Do you ship internationally?

  • Can I cancel My Yarn Club membership anytime?

  • Do you add new yarns?

  • Do I need a coupon code to get the discount?

  • I’m a Yarn Club Pro member, do I lose access after my 1 year membership?

  • I’m an active member but I can’t access any of the classes or see discounts on any of the yarns. What’s wrong?

  • I am already a member of CrochetU/MakerU/Dollar Yarn Club Elite. Do I need to sign up again to have access to the discounted yarns?

  • I’m a paying member. I ordered some yarn but the automatic discount didn’t work, I was logged in to my account, too. What should I do?

  • I need to change my credit card, how do I do that?

  • I’m just a beginner in knitting/crochet are there any classes for learning the basics?

  • How do I access the benefits from my Yarn Club Pro Membership?

  • I have a coupon code for free yarn, how do I use it?

  • What's your Refund Policy?

  • Why am I being charged double for my membership?